A delivery arrives late, the recipient's time window is missed, and the goods are rejected. Everything went perfectly along the transport chain, but on the last mile, the entire supply chain collapses. It is precisely at this moment that it is decided whether a customer builds trust or is lost.

Last mile logistics is much more than an organisational step. It is the figurehead of an entire supply chain. Especially with sensitive goods such as pharmaceuticals, laboratory samples or fresh food, it makes the difference between success and failure.

The importance of last mile logistics

Studies show that over 80% of the customer experience is shaped by the last mile. Customers rarely remember how efficient the entire transport chain was, but they remember very clearly the one delivery that did not arrive as agreed. That is why last mile logistics is the decisive factor for customer satisfaction.

While standard deliveries are often flexible, this is not the case for sensitive goods. Medicines must be transported in accordance with GDP guidelines, foodstuffs require an unbroken cold chain, and laboratory samples must not lose time or temperature. Standard logistics are not sufficient in these areas. Companies need specialised partners who can guarantee safety and quality.

Learn more about our Express & Last Mile services ➝

The biggest challenges in the last mile

Traffic jams, last-minute changes, tight time frames, and a lack of transparency make last-mile logistics the most vulnerable part of the supply chain. Many providers are inflexible or leave their customers in the dark. The result: dissatisfied recipients, complaints, and avoidable additional costs.

How KUZU LOGISTICS masters the last mile

We understand that the last mile is not a standard process, but rather the decisive moment for trust and customer satisfaction. That is why we focus on:

• Trained drivers who handle sensitive goods responsibly
• Temperature monitoring and complete documentation for maximum safety
• Direct communication with designated contact persons
• Individual tour planning that responds flexibly to changes

This is how we ensure that your delivery not only arrives, but arrives exactly as it should.

Conclusion: The last mile is the first impression

The last mile is not the smallest part of logistics, but the most important. It determines the perception of the entire supply chain and thus its success or failure.
Companies that rely on specialised partners such as KUZU LOGISTICS not only ensure customer satisfaction, but also gain a real competitive advantage.

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